If you’ve been using TWICE Commerce for a while — or you’re just getting started — you’ve probably heard that 2.0 is a big deal. It is. This isn’t a feature update or a UI refresh. TWICE Commerce 2.0 is a complete rebuild of the platform from the ground up.
New database. New infrastructure. New admin. New online store. New logic. New API. Everything.
Here’s what that means for your business.
A Platform Rebuilt as an Operating System
The biggest conceptual shift in 2.0 is how TWICE Commerce thinks about itself. The previous version was a rental and resale platform. 2.0 is an operating system for circular commerce — built to handle not just transactions, but the entire lifecycle of every product in your business.
That means TWICE 2.0 is designed around the reality that in rental and resale, products come back, get inspected, refurbished, reassigned, and go out again. The platform now natively understands and manages that full journey — from purchase through rental cycles, refurbishment, resale, and beyond.
For most businesses, this means less manual work, fewer workarounds, and a system that finally matches how you actually operate.
Serialized Inventory — Every Item Has Its Own Story
In 2.0, every single unit in your fleet is tracked individually. Each stock item has its own:
- Condition and inspection history
- Location and movement log
- Income and expense tracking
- Full lifecycle timeline
This matters enormously for rental businesses managing fleets of equipment, or resale businesses tracking individual items through inspection and reconditioning. You always know where everything is, what state it’s in, and what it’s earned.
And the best part is that this is all customizable: TWICE Commerce 2.0 adapts to your business, not the other way around. You decide what data you want to store, track and how everything connects together.
Multi-Location — Built for How Real Businesses Operate
2.0 treats locations as first-class entities, not an afterthought. Every location has its own:
- Operating hours and configuration
- Tax rules and buffer times
- Stock levels and availability calendars
- Fulfillment and returns rules
And they’re all connected to a unified inventory and order management system. A return can arrive at Location A, get refurbished at Location B, and go back on sale from Location C — all tracked, all visible, all automatic.
For businesses with multiple storefronts, warehouses, or pickup points, this is a fundamental upgrade in operational clarity.
Workflows and Automation — Turn Logic Into Action
2.0 will introduce a visual workflow builder that lets you automate the operational logic that currently lives in your head or your team’s checklists.
When a specific event happens — an order status changes, a rental is returned, inventory drops below a threshold — TWICE Commerce can automatically:
- Create tasks and assign them to team members
- Update inventory status
- Send notifications
- Connect to external systems via webhooks
For recommerce businesses, this is particularly powerful. You can automate inspection workflows when items are returned, trigger refurbishment tasks when condition drops, and restock items automatically when they’re cleared — without anyone having to remember to do it.
A New Admin — Flexible, Customizable, Built for Teams
The 2.0 admin is completely rebuilt. Every table view — inventory, catalog, orders, customers — is now fully searchable, filterable, sortable, and groupable. You can customize columns, pin views, and save custom table configurations that persist for your account.
Think of it like Notion or Airtable for your commerce operations: you build the views that match how you work, not how the software was designed.
Role-based permissions are also built in. Admins, managers, and members each have appropriate access — so your team can work in TWICE Commerce without stepping on each other or accessing what they shouldn’t.
API-First and AI-Ready
Every function in the 2.0 admin is powered by the same public API you can access as a developer or integration partner. This makes the platform truly headless and composable — you can integrate TWICE Commerce with any system in your stack, build custom storefronts, or connect to ERP, POS, logistics, and shipping tools.
2.0 also introduces MCP (Model Context Protocol) support for the documents — meaning AI agents understand TWICE Commerce the same way a human operator would. For businesses or partners looking to extend the capabilities of TWICE Commerce, this is a significant step forward.
What This Means If You’re Just Getting Started
If you’re signing up for TWICE Commerce today, you’re getting signing up for the 1.0 platform, but you’ll have access to the 2.0 platform when it is officially launched - and you’ll keep the same subscription and pricing. The migration happens when you are ready.
That’s a good position to be in. But it also means there’s more depth to explore — more configuration options, more automation possibilities, more ways to structure your catalog and operations — when you have access to the 2.0 operating system.
See 2.0 Before Everyone Else
As part of The Sprint, you can get an exclusive private demo of TWICE Commerce 2.0. If you want to see where the platform is going and understand how to build your business on the right foundation from day one, this is the best way to get that view right now.