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Custom solution · Discount codes

Automatic discount codes.

A customer brings the rental back and gets 15 € off their next one by email, straight away. You decide when a code is sent, who gets one and how much it is worth. Each code is the customer's own and works once.

Rental + retail
Standard setup from 470 €

The problem

A code for the next visit brings customers back. The best moment to send it in a rental business is when the customer returns the gear — not when they order.

TWICE Commerce has discount codes, but it doesn't create one per customer or send it on its own. By hand, that means checking returns every day, making codes one by one and emailing each customer.

Working demo · built on TWICE Commerce

Demo store →

The demo runs on a real TWICE Commerce test store — nothing is charged. Rent a bike or buy a helmet, give your own email address and choose Test payment at checkout. The code arrives in your inbox a moment later.

Screenshot from the demo
The demo store front page: 'A thank-you code, sent at the right moment', with two ticket-shaped codes — PAID, −10 %, THANKS-N7GH-AUCP, and RETURNED, €15, COMEBACK-M65H-3RRU.
The demo store. One code is sent when the order is paid, another when the rental comes back.

Where it fits

Rules you can set up

How it works

From order to inbox

  1. 01You set up the rules on one page: when a code is sent (paid, picked up or returned), who gets one, and how much it is worth.
  2. 02A rule can be a percentage, a fixed amount in euros, a share of this order's value, or steps by order value. You also set how long the code is valid and what it can be used on — rentals only, for example.
  3. 03When an order reaches the moment, the system checks the rules and creates a code in TWICE Commerce that belongs to this one customer and works once.
  4. 04The code is saved on the order and emailed with your own TWICE Commerce email template, in the customer's language.
  5. 05For a single product, you can override the amount in TWICE Commerce itself — 20 % on the cargo bike, or no code at all — without touching the rules.

What you get

  • Codes sent at the moment that suits your business, including after the return — something TWICE Commerce doesn't do on its own.
  • One page for all rules, with a list of every code sent and whether it has been used.
  • A test run: type an order number and see which rules would fire and how much each would give, without sending anything.
  • The same code is never sent twice for the same order, and anything that failed is retried automatically.
  • If an order is cancelled or deleted, its unused codes are switched off.

Good to know

  • A TWICE Commerce discount code isn't tied to one customer, and it can't have a minimum order value. The code works once, but whoever has it can use it. If you want a minimum, say so in the email.
  • A new rule applies to orders from that moment on. It doesn't go back and send codes for old orders.
  • The codes are made by a small service outside TWICE Commerce that talks to your store. TWICE Commerce stays your shop: prices, checkout, payments and orders.

What it costs

Standard setup from 470 €, one-time.

Invoiced when the solution is live. Optional hosting by us from 40 € / month per solution — requires Ongoing help and development. Prices in EUR, ex. VAT.

Questions

Do I have to change the rules for every campaign?

No. The rules run on their own. For a single product, change the amount in TWICE Commerce and leave the rules as they are.

Can a customer get several codes from one order?

Yes, if several rules fit — for example one when they pay and another when they return. You can also stop at the first matching rule.

Can I see whether the codes are used?

Yes. The list of sent codes shows for each one whether it has been used, read straight from TWICE Commerce.

What does the email look like?

It is your own TWICE Commerce email template, so it looks like the rest of your emails. Each rule can use a template of its own.

How fast can this be live?

Setup is usually 1–2 weeks.

Want customers to come back?

Book a free 20-minute call and tell us which TWICE Commerce store it is for and what you rent. Or email us — we reply within 48 hours.

Book a free intro call →

20 min · video · free

or email — [email protected]

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